Refund & Return Policy

1. Overview

At Paw Organix, your satisfaction is our top priority.
If you are not completely satisfied with your purchase, we’re here to help.

This Refund & Return Policy outlines the conditions under which returns, exchanges, and refunds may be accepted.

All policies and transactions are legally managed by HASNAIN TRADING LLC, the registered business entity operating Paw Organix.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

The item must be unused, undamaged, and in its original packaging.
You must request a return within 14 days of receiving your order.
Proof of purchase (order confirmation or receipt) is required.

Certain items are non-returnable, such as:

Opened pet food, treats, or supplements.
Grooming items (for hygiene reasons).
Custom or personalized products.
Gift cards or promotional items.

3. Return Process

To initiate a return:

Email us at info@paworganix.com with your order number and reason for return.
Our support team will provide you with a Return Authorization and the return shipping address.
Ship the product back in secure packaging.

Note: Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item sent by us.

4. Damaged or Incorrect Items

If you receive a defective, damaged, or wrong item:

Please contact us within 48 hours of delivery.
Include clear photos of the damaged product and packaging.

We will investigate and, if approved, issue a replacement or full refund, including shipping charges.

5. Refund Process

Once your return is received and inspected, we will notify you via email.
If your refund is approved, it will be:

Processed to your original payment method.
Reflected in your account within 5–10 business days, depending on your bank or payment provider.

All refunds are processed securely through our payment partners such as Stripe and PayPal, under the management of HASNAIN TRADING LLC.

6. Late or Missing Refunds

If you haven’t received your refund yet:

Check your bank or credit card account again.
Contact your bank or payment provider — processing delays can occur.
If you’ve done all this and still haven’t received your refund, contact us at info@paworganix.com.

7. Exchanges

We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, contact us at info@paworganix.com before returning the original item.

8. Cancellations

Orders can be canceled within 12 hours of purchase if they have not been shipped.
After the order is processed, cancellation may not be possible.

To request a cancellation, contact us immediately at info@paworganix.com with your order details.

9. Contact Information

For all return or refund-related inquiries, please contact:

HASNAIN TRADING LLC (Managing Entity of Paw Organix)
📍 Address: 7901 4TH ST N STE 15556, ST PETERSBURG FL 33702, USA
📧 Email: info@paworganix.com
📞 Phone: +974 7097 7968
🌐 Website: www.paworganix.com

10. Policy Updates

We reserve the right to update or modify this Refund & Return Policy at any time.
Any changes will be posted on this page with the revised effective date.
By purchasing from Paw Organix, you acknowledge and agree to the terms stated above.